Our Policies

RETURNS POLICY

Cancellation

Orders can be cancelled prior to dispatch of your order by notifying us as soon as possible. We will not refund any transaction/bank charges incurred by us processing a refund. We will not refund any charges incurred by you to process original payment to us. An order cannot be cancelled after goods are dispatched.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1. Please email info@tgifashion.in to request a refund and we will assign you a tracking id.

2. Mail your returned item to:

 TGIFashion,

 Returns Department Tracking #

 535/B, Saxena Bara, Gunjipura, Jabalpur, Madhya Pradesh, India, 482002. 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

There is no restocking fee in case of returns. But we do not refund the original shipping and handling that you paid on the order or shipping cost you paid to return the item.

Exchanges

It’s ok to change your mind.If your item is in original unused condition, you may exchange your item for a different colour. You will not be subject to a restocking fee in this case either, but you still will have to pay return shipping.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

SHIPPING POLICY

Turnaround

All orders are shipped within 24 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

GATI
DTDC
FIRST FLIGHT
DELHIVERY
SPEED POST

Order Tracking

If a tracking id is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

At the moment we do not accept back orders.

PAYMENT POLICY

TGI Fashion do not hold any payment details from any transaction. Customers are redirected to payment gateway merchant website to process transactions.

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express,Discover)
Debit Card(Visa,Master)
Internet Banking

Accepted Payment Gateways

Amazon Payments
CC Avenue

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.

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