Frequently Asked Questions

How do I buy something?

Its really easy to buy from TGIFashion. You just have to add items you want to buy in the cart. Checkout either using your existing account with TGIFashion or login with your Facebook credentials to login or register using ‘Sign up’ option. You can pay by using payment gateway or direct bank transfer with the details given on the page.

Do I need to sign up to buy?

Not necessarily. You can checkout as ‘Guest’ or you can login using your Facebook credentials for quick login to TGIFashion.

Alternatively, you can register in our website via ‘Sign Up’ option at the top left corner in the home page

I have forgotten my password, now what?

Select the “Lost your password?” option on the Sign In page. Complete the information by inputting username or your email and select the “Reset password” option.

I have forgotten my username, now what?

Select the “Lost your password?” option on the Sign In page. Complete the information by inputting your email and select the “Reset password” option.

What methods of payment are accepted?

You can pay by Debit / Credit Cards or by using Internet Banking options in the payment gateway.

Why don't you ship to my country?

At present, We only ship in India.

How much is shipping?

Shipping cost is Rs 50 for cosmetics.

Shipping cost for Accessories is calculated is based on the weight.

How long will it take for my items to arrive?

For cosmetics, it takes around 5-6 business days to arrive your item.

For accessories it takes around 12 – 14 business days for delivery as items are directly shipped from UK.

How do I get a refund?

You will get your refund within 3-4 business days after order cancellation.

How do I return / exchange items?

You are eligible for 10 Day Returns towards a new replacement, in case you’ve received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.

We can process refunds only for unopened / unused items with intact price tags.

How do I know what size I am?

There is a size guide page link in the product page. You can refer the size guide to determine your size.

What payment security do you have?

Our payment method is absolutely secure and PCI complaint.

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